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FAQ

Does Qviin have a physical store?

  • At the moment we are working on putting Qviin available all over Estonian design shops just so you could touch it, try it, and choose something perfect for you.

How long will it take to get my new style addition?

  • We process your order in 2-4 days which is followed by 2 - 5 workdays of shipping.

How will items be delivered?

  • Delivery in Estonia is made through Omniva and DPD. We chose parcel machines to cut down on gas emission for couriers and we encourage you to do the same

 

What if earrings are slightly different from pictures?

  • Keep in mind that every piece made is done using human hand and 

What are the earrings made of?

  • All earrings are made from safe 925 silver, gold, or have a colored base with 925 silver earrings back.

Can I return my purchase? 

  • Yes, you have the right to do so within 14 days from the receipt of the goods, to read more about it read returns & refund policy.

Shipping

Region

 

Estonia

Baltics

Order processing

1-5 business days

1-5 business days

Delivery

 

2-4 days

 

5-10 days

Returns and refunds

If for some reason you would like to return QVIIN jewellery, you have the right to do so within 14 days from the receipt of the goods. Products that you want to exchange or return must be in perfect condition (as you have received them in) and not been worn. Together with the item, we ask you to add a receipt or proof of purchase.

 

Responsibility for paying the return shipping is in the hands of a client and is non-refundable. Once your item is back with us and in perfect condition, you will receive an email confirmation of received goods and a refund to your bank account within 14 business days.

Contact

If you have any questions or need an advice on which earrings to choose for yourself or that special someone email us at info@qviin.com and we will be there to pick the perfect match of earrings.